Recall agent
It writes the message. A person still decides to send it.
Tox comes back around three to five months, filler nine to thirteen, laser and skin on their own windows. The agent finds who is due, drafts each one a short text, and puts it in a queue for approval.
Recall agent — queueSynthetic records
| Patient | Treatment | Since | Band | Draft | Status |
|---|---|---|---|---|---|
| Testerson, A. | Tox | 118 days | High | Time for your next tox visit… | Waiting |
| Sampleton, R. | Filler | 301 days | Mid | Your filler is due for a top up… | Approved |
| Fakename, J. | Laser | 196 days | Mid | Ready for your next laser session… | Booked |
The model only ever sees treatment type, days since the visit and a spend band.
The queue
Patient, treatment, how long since the last visit, spend band and the message. Approve it, edit the wording, or reject it.
- Only patients who opted in to texts and marketing are considered.
- One waiting draft per patient per treatment type — never a pile.
- Approving needs the approve permission; viewing needs recall access.
- Replies come back automatically and mark the message replied.
- Attach the visit a message brought back and its value lands in the figure at the top.
What never leaves the building
The model sees a treatment type, days elapsed and a spend band. That is all.
- Names joined in last
- Names and numbers are put into the message in the browser, after the draft comes back.
- Identifiers refused
- A brief carrying a patient detail is refused outright and the refusal is recorded.
- Checked two ways
- By field name and by value pattern, so a stray phone number does not slip through.
- No message text logged
- The usage log holds counts, timing and outcome only — no wording, no patient.
- A daily ceiling
- Each organisation has a cap on calls per day, and the log cannot be edited or deleted.
- Merged records skipped
- A record merged into another is never messaged.
Bring the right patients back thoughtfully
See how drafts are prepared, reviewed by your team and connected to the visit they bring back.